FAQs

Shipping

Does Namify have to store my information?

Upon submission of customer information, it immediately enters our secure internal database. This database is guarded by security access measures, meaning only those authorized to manage customer accounts can access the data and process the order. Customer information is kept on file for reordering purposes. It can be modified at any time by the actual customer if they contact one of our trained Branding Experts.

Does Namify cover damaged packages?

Namify is not liable for any damage, loss or delay caused by a third party shipper, such as UPS or FedEx. UPS is our primary carrier.

How long will it take to ship my product?

In most cases, orders received or approved by 2pm MST can ship that day, except where further customization is needed. If it is after 2pm MST and your product needs to ship that day, please contact your Account Representative immediately.


UPS Ground transit times



FedEx Ground tansit times

Artwork

In what format do I submit my artwork?

Vector artwork is the preferred way to submit your artwork
.ai – Adobe Illustrator
.eps – Encapsulated PostScript
.psd – Adobe Photoshop
.pdf – Portable Document Format
Other Alternatives:
.png – Portable Network Graphics
.jpg – JPEG
.cdr – CorelDraw
.bmp – Windows BitMap

How do I upload files over 10 MB?

You should use the Namify FTP server. This article explains how to upload files to the FTP server.

Which fonts are available for embroidery?

You can find a full list of fonts and a preview of what they will look like when embroidered here: https://info.namify.com/hubfs/Embroidery%20Fonts.pdf.

Returns

What is your return policy?

Our primary goal at Namify
is to make sure you get the quality products you use to effectively promote your
cause. As such, we ask for your help in supporting our Return Policy. Please inspect
your product immediately upon arrival. Claims, returns, or exchanges must be reported
within 48 hours of delivery. Anything not reported within 48 hours will not be accepted.

Contact Info

How do I contact Namify?

Please contact us at 800.470.6970 or by electronic mail to contact@namify.com