FAQs

Upon submission of customer information, it immediately enters our secure internal database. This database is guarded by security access measures, meaning only those authorized to manage customer accounts can access the data and process the order. Customer information is kept on file for reordering purposes. It can be modified at any time by the actual customer if they contact one of our trained Branding Experts.

To find out more about production times and how orders are processed, information can be found here: To find out more about production times and how orders are processed, information can be found here: https://namify.com/content/production-times

Namify is not liable for any damage, loss or delay caused by a third party shipper, such as UPS or FedEx. UPS is our primary carrier.

In most cases, orders received or approved by 2 p.m. MST can ship that day, except where further customization is needed. If it is after 2 p.m. MST and your product needs to ship that day, please contact your Account Representative immediately.

Vector artwork is the preferred way to submit your artwork
.ai – Adobe Illustrator
.eps – Encapsulated PostScript
.psd – Adobe Photoshop
.pdf – Portable Document Format
Other Alternatives:
.png – Portable Network Graphics
.jpg – JPEG
.cdr – CorelDraw
.bmp – Windows BitMap

You should use the FTP Google form. If you unsure of how to use the form this article explains how to upload files to it.

Normally, we don’t issue proofs for reorders because the proof was already approved with the original order. All reorders are printed with the originally approved proof. However, you may request to see the proof prior to reordering and we would be happy to provide it.

You can find a full list of fonts and a preview of what they will look like when embroidered here: https://info.namify.com/hubfs/Embroidery%20Fonts.pdf.

Our primary goal at Namify is to make sure you get the quality products you need to effectively promote your cause. As such, we ask for your help in supporting our Return Policy. Please inspect your product immediately upon arrival. Claims, returns, and exchanges must be reported within 48 hours of delivery. Anything not reported within 48 hours will not be accepted. There is a 25% restocking fee for returned stocked products. Please note that customized products cannot be returned for a refund.

Please contact us at 866-460-7889 or via email at: contact@namify.com