Our primary goal at
is to make sure you get the quality products you use to effectively promote your
cause. As such, we ask for your help in supporting our Return Policy. Please inspect
your product immediately upon arrival. Claims, returns, or exchanges must be reported
within 48 hours of delivery. Anything not reported within 48 hours will not be accepted.
Returning a Stock Item
A stock item is one we have pre-fabricated and does not require specific artwork
or special production.
Stock items can be returned within 30 days of the purchase date. If there is a fulfillment
error on our part, we will promptly refund or replace the incorrect product free
of charge. In all other cases, a 25% restocking fee will be applied, along with
any additional shipping charges involved in the return. The restocking fee is a
fair assessment that recuperates portions of the time and energy that it took to
fulfill the original order. Stock Items must be unused and in re-sellable condition
to be returned.
Please note that you can also exchange stock items for others of equal or lesser
value. For example, if you were to order 300 blank Orange lanyards and then decide
afterwards that Navy Blue would actually fit better with your event, we can exchange
them quickly at no extra charge. You are only responsible for the extra shipping
charges incurred during the exchange.
Returning a Custom Item:
Custom items are those that have been personalized with artwork or text (whether
printed, engraved, embroidered, woven, etc.) according to the customer’s specifications,
or those items which require special preparations beyond the understood options
available for immediate shipping (aka "in stock" items).
Because custom products are not considered "re-sellable," such products cannot be
returned for refund or purchase credit. In the event that a production error occurs,
it should be reported to us immediately in order to provide the quickest possible
solutions. Custom Orders older than 30 days cannot be returned for correction. Upon
receipt of the returned items, we will correct the order and re-ship it to the customer
at our expense.
If you need to return stock or custom items, please use the following steps:
- Contact the Branding Expert with whom you worked to make the original purchase or,
if you made the purchase online, call our toll free line
for assistance from Customer Service. In either circumstance, it is important that
you contact us as promptly after receiving the product as possible so as to avoid
delays in processing your return.
- Obtain a Return Merchandise Authorization number (RMA) from Customer Service. This
is a document number or case ID number that allows us to receive and process returned
- Work with Customer Service to arrange for the re-shipment of the product back to
our manufacturing facility. If there was a fulfillment or production error on our
part, we will schedule a pickup through our preferred carrier. If you are just returning
the product, you are responsible for the shipment method and its respective costs.
In such cases, we strongly recommend using a carrier that allows you to easily track
the shipping progress. We are not responsible for lost or damaged products on their
transit back to our facility.
- Verify that the product for return is packaged properly. Returned product should
be sent to us in its original packaging. Before returning the product, be sure to
write your designated RMA # clearly on each side of the box. The RMA number will
avoid rejection of the package at our receiving dock and any delays in processing
- Once your product is returned, we will quickly manage the return according to the
notes associated with that specific RMA # in our system.